Conversion Calls was initially founded in 2006 with one purpose in mind: Helping Educational Institutions streamline their recruitment process, increase conversions & enrollment rates, and achieve a higher ROI.
Our client's demands for more strategic solutions with the same high level of service have prompted us to expand our offerings and grow rapidly. We expanded our facility and personnel to broaden not only the services provided to our education clients, but to serve other industries such as the public/government sector along with gaining traction in the private sector as well. We build long-lasting partnerships and have gained a reputation for having a responsive staff that is available 24/7 - seven days per week, with client satisfaction and strong outcomes our top priority.
We continue to remain focused on transparency, flexibility and customization, and peace of mind for our clients through world-class customer service and operational excellence, which leads to outstanding results. We are dedicated professionals with many years of actual client-side experience, and therefore we know how to build the right team that allows us to continually provide exemplary service.
Why Conversion Calls?
Scalable Operation
We have the ability to work quickly and to scale up and down to meet your organizational needs. In addition, this includes flexible, customizable, and scalable service operations which means your strategic service solution is based upon your needs - not our needs, and can be adjusted as business needs change.
US Based
We are located in Plantation, FL, operational capabilities of up to 24/7 - seven days per week, and have a combination of in-seat agents and remote agents so we can scale quickly and accommodate your needs across all contiguous US time zones. Although we service clients that have customers in the US, Canada, and abroad, all of our team members reside in the US, are professionally trained, back-ground checked as appropriately requested, and information is secure.
Conversion Calls Means Transparency
Trust and Transparency are key attributes that any organization should want from a strategic client partnership. We provide data dashboard reporting with all of our service solutions that is updated daily and accessible at all times. In addition, all of our team's calls are recorded and we have a very thorough quality assurance process in place. The recordings are always accessible to our clients by accessing the data dashboard portal with your uniquely assigned log-in.
Flexible and Customizable
Conversion Calls has a "No Red Tape Policy". It's our leadership mindset, it’s part of our organizational culture, and it’s how we get things done quickly for our clients. Every aspect of our recommended service solution will be strategically designed to meet your needs and expectations.
Industries Served
All industries can benefit from the professional services provided by Conversion Calls as we can be a true-partner and an extension of any organization. If you have prospects, inquiries, customers, or students to serve quickly and effectively, then we can fulfill your business needs in multiple areas. Education and Public & Government Agencies are our primaries, however, Finance, Insurance, Credit, and medical are many of the industry clients we can serve.