Admissions and Enrollment Services
Model representatives for FA, college, and grant app help. Don't miss any more applicant calls! Skyrocket admission rates through Conversion Calls call centers.
Contact Center Services
Professional Services
Inquiry Qualification
Admissions & Enrollment
Registrar Services
Professional Services
Inquiry Qualification
Admissions & Enrollment
Registrar Services
We Are At Your Service
Let's talk >Who We Are
Conversion Calls was founded in 2006 and we are headquartered near Ft. Lauderdale, FL. Our specialization is strategic partnerships with institutions of higher education, public and government organizations. In fact, our leadership team has over 50+ years of actual college and university (private and non-profit) experience in various roles from entry level to the executive level. So, we understand the client's perspective and expectations from experience, and we know what it takes to deliver above and beyond the outcomes you envision.
What We Do
Conversion Calls provides world-class contact center solutions through Operational Excellence. We provide data conversion stats that range from inquiry pre-qualification and warm-transfer services to general customer service, appointment setting, and confirmations. Furthermore, we offer extended hours of customer service, dedicated admissions and enrollment services, client and student success,
and registrar teams for your new and current students and customers.
How We Do It
Contact Center Services
• World Class Speed to Contact Calling
• Verifying and Qualifying
• Warm Transfer
Enrollment Services
• Prospect Coaching
• Application Assistance
• Enrollment Assistance
• World Class Speed to Contact Calling
Registrar & Student Success Services
• Student Registration
• Enrollment Verification
• Course Scheduling
• Student Retention
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YOY Enrollment Growth
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Speed to Inquiry
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Increase conversion Efficiency
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Actual Client Experience
Our Clients
Here are some of the institutions and organizations that strategically partner with us:
Cutting Edge Contact Center Features
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Complete and Custom Integration
We are flexible, we are fast, and we get the job done right to meet your organizational needs. Our clients utilize various systems and we have the knowledge and experience working with those systems.
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Overflow Optimization Plans
Extended Hours, Scalability, Efficiency...do those words resonate with you and your organization needs? We have high performing strategic models that can make these needs reality to take your results to the next level.
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Unprecedented Routing Capabilities
Reports are designed to reveal what is important to your
teams. A variety of measureable fields can be displayed.
Variable date range selection allows the user to pick a date
range such as last month, month to date and even to enter
a specific range of dates.
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Dynamic and Adaptable Scheduling
We are one team with our strategic partners. Our team is held accountable to your standards, goals, and expectations or higher. That's how we operate and that's how we achieve outstanding results as we are all in this together.
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Top of the Line Routing Capabilities
How fast do you want to start reaching out to students or customers? Does under one-minute work for you? Not a problem as we can achieve this in 1.5 seconds! Many clients have attempted to achieve this standard and have come to us to meet this expectation.
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Increase ROI
Performance and outcomes matter, and we will ensure that every dollar invested is being fully utilized to maximize results. We want you to continue to grow and be sustainable for the long-term to invest back into your internal and external customers.
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Individualized Qualification Systems
Personalized scripting and contact cadence patterns can be customized or recommended. Automatic follow-ups and callbacks can be programmed to ensure all students or customers are contacted. No one is missed, no one is forgotten, and that equals peace of mind that everyone is being serviced in a timely manner.
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Simplified Reporting
Full transparency is our mantra. Data stats are accessible 24/7, updated daily, and include 100% recordings. Our Quality Assurance System is completely integrated, which along with the data, enhances strategic decision-making to positively impact outcomes.